How to deal with failures in production? What to do if something happens?
Depending on what is affected, the criticity level of the failure is different:
Critical failures MUST be reported via a SMS, e-mail, chat message or direct call to the person in charge of the maintenance, besides the normal procedure (see sections below).
When something goes wrong with production UI. This does not includes problems with data (see other section).
How to report bug: create an issue on the board in the Maintenance column:
How to investigate: see troubleshooting
When something goes wrong with data, as seen in the production UI or any other programming language package (like DBnomics-Python).
How to report bug: create an issue on the board:
When something goes wrong with download, conversion or indexation jobs, visible from the dashboard.
How to investigate: